Reference ยท Glossary
AI calling, defined term by term
Read your own agreement and your own invoice with confidence. Each entry gives you one term in plain English, what it costs you or commits you to, and the page where you can watch the same thing run in the product.
How to use it
Written for the person who signs the contract
Every term here lands somewhere that costs you money or hands you a duty: a line on your invoice, a clause in the agreement, a field on a contact record. So each entry answers the four questions a buyer actually has. What is this. Where does it start and where does it stop. Who owns it, you or us. And what does the record show six months later, when somebody asks.
Then it hands you the next step. Every definition links the page where the same subject is a mechanism you can read, question, and hold us to, so you can check a word against the product in one click instead of taking it from a definition.
Money stays on the page that publishes it. A rate typed into a definition drifts away from the rate you are billed, so an entry that touches your bill links the rate card rather than copying a figure out of it.
These pages define words. What your own calling program has to do where you dial is yours to determine with your own advisors. The compliance engine is what the software enforces on every call, the per-call evidence file is what it writes down, and the Trust Center holds the agreements you would be signing.
Every definition
- Answering-machine detection (AMD)
- BYO telephony
- Call attempt vs conversation
- Concurrent inbound connection
- Concurrent session
- Established business relationship (EBR)
- Internal do-not-call list
- Per-call evidence file
- Prior express written consent (PEWC)
- Revoke-all revocation
- Speed-to-lead
- TCPA
- Upstream list screening
Grouped by where each one leads
Every definition owes you a next step
Each entry below names the page where the same subject is described as a mechanism, with the price it carries and the record it leaves. Read the word here, then check it there.
Pricing
Published plans and usage rates. The sandbox is free to start.
A CRM built for one job: the phone
Contacts, calls, caller requests, and outcomes in one workspace.
AI receptionist for your inbound calls
Your inbound calls, answered on your own Twilio, in your order.
Compliance enforced in code
Four controls no plan disables, and a file for every call.
Internal do-not-call list
Your own suppression list, read on every call the platform places.
Revoke-all revocation
One person asking you to stop, applied everywhere in one write.
TCPA
The statute governing calls placed with an artificial voice.
Upstream list screening
The screening you run on your own list, recorded on every call.
The per-call evidence file
Every call leaves a file you can hand to a reviewer later.
Your Twilio, your numbers, your carrier bill
Your carrier account, your numbers, your caller-ID reputation.
Outcomes: the metrics we report
Named metrics, computed on your campaigns. Nothing invented.
See one of these words in your own account
Open a free sandbox account and read what one of these terms looks like once the software writes it down: the checks that ran on a call, the values that bound the attempt, and the reason it went out.