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Draft — for counsel review

This document is a draft. It has not been reviewed or approved by counsel, it is not in effect, and nothing here is legal advice or an offer capable of acceptance. It is published so you can see exactly what we intend to put in front of counsel — the banner comes off only when they clear it.

Acceptable Use Policy

Version: v1.0 · Incorporated into the Vocapable Master Services Agreement.

This Acceptable Use Policy (“AUP”) applies to everyone who uses the Service. Customer is responsible for its Users’ and downstream clients’ compliance with this AUP.

1. Prohibited Uses

You may not use the Service to:

  1. Break the law. Violate any law, regulation, governmental order, industry standard, or telecommunications carrier requirement in any applicable jurisdiction — including all Telecom Laws (see the Telecom Compliance Addendum).
  2. Cold-call. Place outbound marketing or sales calls to any person for whom you do not hold documented, unrevoked consent of the legally required class. Purchased, rented, scraped, harvested, or appended contact lists are prohibited on the Service in all cases.
  3. Deceive. Impersonate any person or entity; misrepresent who is calling or why; configure an agent to deny being an AI, to claim to be human, or to defeat or omit the AI disclosure; falsify caller ID or message origin; or engage in fraud, phishing, pretexting, or social engineering.
  4. Harm or harass. Threaten, harass, abuse, defame, stalk, or intimidate any person; place calls intended to annoy; or contact any person who has opted out.
  5. Target the vulnerable or the regulated. Conduct campaigns directed at minors; collect payment-card data (PCI), protected health information (HIPAA), or conduct debt collection (FDCPA/Reg F) absent a separately executed plan expressly permitting it; place political campaign robocalls; or call emergency services.
  6. Abuse the network. Generate calling patterns that harm number reputation or the telephone network, including high volumes of unanswered attempts from a number, abnormally short average call durations, sequential/enumerated dialing, or traffic that generates an unacceptable level of complaints, spam labeling, carrier blocking, or traceback requests.
  7. Abuse the platform. Circumvent or probe any technical control (including the compliance floor, the platform test-call restriction, rate limits, or spend caps); share or resell access except as permitted in writing; reverse engineer the Service; use the Service to build or train a competing model or dataset; introduce malware; or interfere with other customers.
  8. Misuse voices. Clone or synthesize a voice without the verified, documented consent of its owner, or use a synthetic voice to impersonate a real person without authority.

2. Monitoring and Enforcement

Vocapable may monitor usage signals (call patterns, dispositions, complaint and traceback rates, content flags from automated review) to operate the platform, meet its own carrier and legal obligations, and enforce this AUP. Vocapable may audit, meter, throttle, block, suspend, or terminate any campaign, agent, number, or account it reasonably believes violates this AUP or creates risk to called parties, the network, or the platform — without prior notice where necessary. Violations may be reported to carriers or authorities where required. Enforcement actions and their basis are logged.

3. Reporting

Report suspected abuse of the Service to support@capstralabs.com with the subject “Abuse report.” We investigate every report.