Use case · Staffing & workforce
Every open shift gets a calling program your team can act on.
Vocapable helps you run a roster-scale calling program from your agency’s own number. Confirmations and declines from completed conversations become structured shift outcomes, so your coordinator can mark tonight’s roster from answers.
From an open shift to a marked roster
- 1
Tonight’s shifts, your list
The open shifts and the candidates who could work them, imported as a CSV or pushed by API, each carrying the consent basis you declared and checked against your suppression list before the first dial.
- 2
A roster-scale calling program
Run the outreach from your agency’s own number, with each conversation opening by saying it’s AI and following the staffing guidance your team provides.
- 3
A shift outcome your team can use
Each call can create a shift confirmation tied to the shift and candidate: confirmed, declined, or another response, with the reason your coordinator needs to make the next move.
- 4
Delivered where you work
For enabled events, call completion can reach your configured signed webhook, while supported CSV exports and /v1 reads give your team the call record and structured shift outcomes.
The CRM → - 5
Your coordinator marks the roster
The roster stays your coordinator’s: they act from confirmed shifts and documented decline reasons instead of working back through a voicemail queue.
It sounds like your agency, because it’s built from it
Your agency’s name and tone, your sites and their details, your escalation language for the questions that need a human. Knowledge packs turn what your coordinators already know into what the agent actually says on the call.
Then you prove it: the sandbox runs your real script down the whole dial path with every compliance gate live and failing closed and every disposition written the way production writes it, before a number points at a single candidate.
What the agent knows, because you gave it
- Your staffing language, tone, and escalation guidance
- The sites, the start times, and who to ask for at the door
- Guardrails that limit what the conversation may say
- When to stop, when to retry, and when to hand off to a human
The outcome panel
The numbers behind tonight’s roster
Each one is counted off your own calls, in your own account.
Contact rate
How many of the candidates you chose to call actually picked up and talked.
Shift confirmations
Confirmed and declined responses, including the decline reason, linked to the shift and call.
Cost per completed call
Read off the usage ledger for the exact calls this campaign made.
Enabled shift-confirmation events are available through a configured signed webhook. Supported CSV exports and a /v1 read include documented call details and decline reasons.
The trust close
You decide who gets called. Every call comes back documented.
These are your people and your list, dialed from your own carrier account. Every dial passes the same checks, and they fail closed: phone normalization, your own internal do-not-call list applied at the batch run and re-checked at dial time, and the calling window and caps read in the candidate’s own local clock. Every call opens with the AI disclosure before the first model token. An opt-out is honored across your whole tenant the moment it lands. Every call, placed or held back, writes an exportable evidence file naming the checks and the values behind them.
That floor costs $0 on every plan, and nothing in the portal or the API loosens it. It runs the same way on the night a new coordinator publishes their first campaign as it does on the night your best one does.
Where the roster came from is signed for at every import. Your own crew and your own applicants are ready to call as they are; a candidate list you purchased, rented, or had appended is called under the Cold Outreach & Data Provenance Waiver you execute, which keeps the supplier agreement and the consent basis in your name.
That is the file a reviewer asks for: who signed for the roster, which checks ran on each dial, what the agent said and what the candidate said back. It writes itself while the calls run. Every control behind it, one at a time, is on the Trust Center.
What getting started actually looks like
Build the whole confirmation call in the sandbox today. When you are ready, choose a plan, accept the production terms, add a payment method, connect your verified Twilio account, and activate production in the portal. The rate card and the $0 compliance floor are laid out on the pricing page.
Start with the builder
A free sandbox account gives you the whole builder: your agency’s name and tone, your sites, your escalation language, your voice. Draft the confirmation conversation in an afternoon and prove it before anyone’s phone can ring.
The staffing call stays yours
You pick the candidate list and your coordinator keeps the roster. The agent does the dialing and the documenting, so the decision gets made on answers instead of on who happened to call back.
Go live on the account you own
When you are ready, choose a plan, accept the production terms, add a payment method, and connect your verified Twilio account in the portal. Your account, numbers, registrations, negotiated rates, and caller-ID reputation stay in your name.