Contact
One address, four routes
Everything reaches support@capstralabs.com. Write once and you are already in the right place. The four routes below differ by what happens next, not by where the mail lands.
Sales and production
The free sandbox and standard production path are self-service. Contact us for a complex rollout, a technical conversation, a security questionnaire, or custom Enterprise terms.
Talk to salesSupport
Anything about an account that already exists. Write from the address on the account where you can, because it is the fastest way to be sure we are looking at the right tenant.
Email support@capstralabs.comSecurity
Security questionnaires are answered directly and in writing, about the controls themselves. The control descriptions are published on the Trust Center rather than held back until somebody asks, so most questionnaires can be answered before you send one.
Read the Trust CenterLegal
The agreement set is published in full, including the documents the master agreement incorporates by reference. Redlines and questions about any of it come to the same address.
Read the agreementsVocapable works US business calling, in English. Every route above ends in writing, so you keep the record of what was said and so do we.
Or just try it
The sandbox costs nothing and answers most of the questions people write in about.