Can an AI answer my business phone?

You compose what happens as an ordered chain of steps, one chain for your open hours and one for everything else, built from a keypress menu, ringing your own people, the AI agent, voicemail, a spoken message, or a forward to a number you configured. Open hours and holiday dates are in your own timezone.

Only the AI step claims a reserved inbound connection. Menus, rings, forwards and spoken messages claim none, which is why a receptionist can publish an answering flow far larger than the concurrency it bought.

Receptionist connections are reserved for inbound calls, separately from campaign capacity. When every connection you bought is busy, the caller advances to the next step you wrote down, usually your own voicemail.

It answers in English and works from the steps you wrote. The call record keeps the disposition and available evidence—such as a transcript, recording, or voicemail—so your team has context for the next move. A Receptionist plan answers calls, and outbound campaigns run on an Engage, Workforce or Sales plan beside it.